Refund policy
We want you to be completely satisfied with your purchase from H R Market. If you are not satisfied with your order, please contact us so we can help.
Returns You may request a return within 30 days of receiving your order, provided the item is unused, unworn, and in its original condition and packaging.
Some products may not be eligible for return for hygiene or safety reasons.
How to Request a Return
Please contact us at sales@hr-market.com with:
- Your order number
- The reason for the return
- Photos of the item, if applicable
Our support team will provide you with the return instructions if your request is approved.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We may request photos or other information to verify the issue.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your payment provider.
Non-Returnable Items
Certain items may not be eligible for return, including products that are:
- Used or worn
- Damaged after delivery
- Missing original packaging
- Purchased as final sale
- Not eligible for return due to hygiene considerations
Return Shipping
If the return is due to receiving a damaged, defective, or incorrect item, H R Market will work with you regarding the return shipping.
For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.
Questions
For questions regarding returns or refunds, contact us at: sales@hr-market.com